Here’s one radical solution to the telemarketer problem. If I had the gumption for it, of course, I'd have changed banks years ago. Just let me know how you get on...
This is the company who made 7 billion pounds profit last year and yet charge people £30 to go overdrawn when the cost to them is about £1.50. The programme showed telephone operatives engaging in all sorts of dubious behaviour, such as pretending they are calling as an ‘advisor’ when in fact it is purely a sales call. Then an advisor in a local branch attempting to sell home insurance to a man who can’t afford a bed in an attempt to meet a target. And many other such horrors.
Of course at the end of the programme there is a management-type person saying that what the programme reveals is not typical and that actually Barclays are respectable and lovely. But the fact is that we know (from experience) that Barclays hassle their customers with sales calls, so I know which side of the story I’m believing.
Saturday, 23 February 2008
Telemarketers meet their match
Whether it’s Fawlty Towers or the Blitz, true Brits know how to grin and bear it. They dislike their banks intensely but haven’t the gumption to change. After 35 miserable years of Barclays Bank, I was phoned this week by their telemarketers. Last March an undercover BBC Whistleblower programme pictured lies, security abuse, mis-selling and cynicism about customers that seem to be rife there. When the notoriety spread, yea even to Dave Walker's Cartoon Blog, I had to sit up and take notice: