Saturday, 4 September 2010

How (not?) to sink without a trace

Jim Collins, having studied over many years the difference between good and great business undertakings, presented at this year’s Willow Creek Leadership Summit on the decline and fall of the great. He says “whether you prevail or not depends a lot more on what you do to yourself than on what the world does to you.”

Remember Titanic? — the supposedly unsinkable is holed below the waterline and denies it; the cap’n carefully checks the lightbulbs, to avoid the uncomfortable truth that the whole ship could be going down. Meanwhile the passengers apply themselves to ballroom dancing, not finding things that float. Major functionaries begin to behave like minor functionaries, obsessing about how to protect the White Star Line’s property, when they ought to be inspiring and resourcing people to find effective means of survival. As the ship’s prow rotates downward, the officers grasp at silver bullet solutions, perhaps even a radical new cap’n. By the end of the night the “unsinkable” lies broken on the ocean floor anyway.

He diagnosed five phases of mighty falling:
  1. Arrogance / Hubris — “We are just not the kind of outfit that could ever sink without a trace... anyway, our troubles are basically down to other people.”

  2. Sense of entitlement — “We have a right to carry on in our own way, regardless of what others think... Here’s to us — who’s like us?”

  3. Denial of risk and peril — “After all, more people go to Church than footie...”

  4. Game is up — “but with a really big new idea/ initiative/ leader we can still make it...”

  5. Game Over — “glug, glug, glug, [“I’m an officer!!”] glug, glug, glug [“Hey, that’s White Star Line property!”] glug, glug, glug... glug.
Jim suggested ten basic disciplines which can help an organisation avoid such a fate, especially during phases 1-4:
  1. Careful diagnostics — the facts are your friends, even unpleasant ones

  2. Count your Blessings — you are blessed by large numbers of good things you didn’t cause, and these will help keep you real and resource you

  3. Increase (Double?) your leaders’ Questions : Statements ratio

  4. Recruit fantastic people — and if your organisation can’t recruit or retain them, ask hard why.

  5. Apply your diagnostics to your teams

  6. Take inventory of the most brutal facts

  7. Get a good “Stop Doing” List. get out of stuff that’s draining you for nothing, even venerable habits and sacred cows

  8. Define results — clicks on the flywheel that indicate progress. This staves off depression.

  9. Extend your reach to young people — Change your practices, but never your essential values

  10. Find a Big Hairy Audacious Goal rooted in your purpose and values — not some silly little target setting thing, but something everybody would recognise as real victory

As a bishop of the Church of England who learnt in the playground that “if the cap fits, wear it,” I wondered, “Does he mean us?” And if he does, what does our diocese/ parish do about it?

5 comments:

Erika Baker said...

Maybe there should be a point 11, or a point 0: find the Holy Grail and create an organisation where everyone agrees on the answers to points 1 - 10.

Revsimmy said...

Thank you for sharing this - plenty of food for thought here. I think there are encouraging signs that the CofE is applying itself to a lot of these issues, even if somewhat reluctantly.

However, I wonder if you have any thoughts about No. 7, as I think this is where some very productive thinking and action could come?

Anonymous said...

Thanks for Sharing this. I was at Willow Creek many years ago and still try to apply some of the lessons I learned there. I plan to share your comments on my weekly diocesan email.

Erika Baker said...

My comment seems to have disappeared again.

I fear you would have to add a point 11, or point 0: How to agree on the answers to points 1-10.

The church is much more diverse and far less streamlined than commercial organisations. It's its great strength but also its greatest weakness.

Erika Baker said...

My comment seems to have disappeared again.

I fear you would have to add a point 11, or point 0: How to agree on the answers to points 1-10.

The church is much more diverse and far less streamlined than commercial organisations. It's its great strength but also its greatest weakness.

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