True Leadership: getting real

We Brits have a maddening love / hate relationship with the NHS. We know, frankly, we’re damned lucky to have the services of some of the world’s best medical carers freely available at the point of need. The past thirty years in the UK has seen neonatal death plummet and that most basic statistic of all, life expectancy, increase — all this at a significantly lower cost in relation to GDP of private systems.

In a peculiarly British way many of us seem to be saying that the whole thing is terrible but the people are wonderful. We often express profound admiration for the people who actually look after us, but frustration with the system — bureaucratic, Balkanised, political (in a bad sense). Of course medical carers are not infallible, and some degree of snafu occurs in all human endeavours, but it has to be minimised when lives are at stake, and community hospitals are public places. Healthcare leaders, with their own stresses and pressures, prone to cynicism and denial, are always on stage. If people screw up in most industry and commerce, earnings per share dip. Get it wrong in yours, and people die. This can lead to a paralysing fear of failure that hobbles all effective leadership; a kind of defensive pact with mediocrity.

Cue the most inspiring leadership day I have spent in a long time — not a course, but a day visit with colleagues from Milton Keynes (where chaplaincy is in need of a reboot) to Wexham Park Hospital, which serves Slough and East Berkshire. Peter Blackshire, co-ordinating chapain, and colleagues gave generously of their time, and involved leaders within the hospital from palliative care and nursing services, along with the chair and CEO of the Trust.

It’s no simple Polyanna-ish story.

Heatherwood and Wexham Park Foundation Trust has had struggles and serious public failures in the not-so-distant past, and has undergone its own sometimes painful reboot.

If you’re trying to lead in a recovering organisation with limited resources, how does hope arise, and the ability to turn things round?

1. The foundation of everything is realism about what’s amiss, but refusal to give in to it, blame others, or collude. It’s values not target driven, and works hard to connect people with the reasons they wanted to be practitioners in the first place, not synthetic goals. Again and again we were struck by openness and lack of management hype. At first this seemed weird, but as it became plain many people were interested in the unvarnished truth, everything came into focus. No boasting, no hype — just workmanlike pragmatism, and a dogged focus on values. We heard about the temptation to be driven by targets to the extent corners are cut. When you stop being target-driven, you actually take a hit — but the hit is an act of faith that if you stick with your values and resist cutting corners, in the end, you will do a better job. That takes real courage and, dare I say it, faith. I wish some churches felt freer to be honest about what’s not working, more rigorous in not cutting corners and tolerating crapada.
   
   
2. Hospital Chaplaincy is not running a Church in a hospital, but delivering siritual care across the board in collaboration with others. Healthcare systems are like water systems — everything affects everything else. If there’s poison in the system, everybody gets poisoned. If different trades take hierarchy or status more seriously than the over-riding point of the exercise, or their part of the action more serously than other practitioners’, attention is distracted, the practitioner community compromised, and patients harmed. Managing chaplaincy isn’t about being nice to chaplains, but everybody respecting everybody else, and honoring everyone’s role in the delivery of the service. Everyone is a practitioner, and the task of everyone else is to maximise their own performance in such a way that all practitioners can function in an integrated, aware and self-aware, way. If you’re angry, use the energy to raise your own game, don’t turn it against someone else. The unity and integration of the whole depends on respect, fuelled by open communication.
   
   
3. The most stressful and wearing place to work is somewhere where you can’t be yourself. In life, in healthcare, in Church, hypocrisy is like Japanese knotweed, or fire at sea. There is a continual drag towards it within the system (what Christians call “the fall”) and open communication with mutual accountability is the only medicine. Communication needs to be as clean as you can make it, remembering at all times that God gave human beings two ears and one mouth.
   

I came away with much to ponder, not only about hospitals, but about leadership and certainly about the ways we do Church. It also sowed real seeds of hope about a new kind of chaplaincy in MK.

Particular thanks to those who led us through the day; squirm and duck for the credits — It’s an unforgivable sin for some British to acknowledge other people’s work, especially in the public sector, without being cynical and/or nasty about them, but this is what I want to thank you for:

• Peter Blackshire (Co-ordinating chaplain) — There’s lots to work out, but you’ve got a real team, and it shows. Many ministers, and healthcare professionals, say they want to work as a team — few acually do. Insecurity and Ego compromises their best efforts. Your clarity of purpose and consistency shone through. May your trolley arrive soon!
  

• Clare Culpin (Director of Nursing) I found your awareness of everyone as a practitioner, courage and realism, refreshing and inspiring. I seldom meet anyone who has come through 20 years plus of leadership in medical care with such a focussed and lively sense of how things actually work together.

• Fiona Lisney (Palliative Care Consultant) showed me how soft and hard skills (to use conventional distinctions) actually can work together to help patients at what could be the most awful time of life, the journey home. You actually demonstrated how to get a system working for patients.

• Julie Burgess (Chief Executive) We were overwhemed by your realism, you will to listen and respond to anyone, your awareness of your context, along with your uncompromiseing commitment to your core values. The heart of your leadership seemed to be willingness to take risks in not cutting corners. I wish there were more of that kind of faith and courage around.
  

• Chris Langley (Trust Chairman) Perhaps it comes from the retail background, but your will to take the people the trust serves seriously came over clearly. Assertive loudmouth leadership like the Apprentice on TV gets organisations so far — but to excel you need something very different — passion and humility, openness and rigorous commitment to making the syetem coherent and effective.

Racial Justice — Slough & Reading

Racial Justice Sunday yesterday, which I celebrated in Reading and Slough. The morning parish mass at Christ Church, Reading, involved various members of the congregation using languages of their upbringing — a fair selection, including Tamil, Ndebele, Spanish, Shona, Hausa, Malayalam, Krio, Zulu, Mende, and Luganda. How many languages are there lurking in your congregation?

Among many highlights was a fabulous African anthem on the way in — I wish I'd had my digital recorder. Mervyn Williams has been working on the sound to produce a choir where the kids listen carefully to each other, as well as belting it out. Resulting intonation was just beautiful, but with all the vibrancy of African music, from a robed choir. Children from Christ Church School sang Siyahamba, too — but these are just snippets of a fabulous morning. The big learning for me was just how vibrant things can become in a congregation containing real cultural diversity, and enjoying it. Many thanks to Father David West, and a large supporting cast. I came out feeling there may be abit hope for the world, after all!

In the evening, our diocesan celebrations went Charismatic Evangelical at St Paul’s Slough. In the ten years he has been the Vicar, Mike Cotterell has opened a few windows around the place with his passion, commitment to growing a church around the Word, and openness to the Holy Spirit. This church’s Urdu house group has produced two ordinands in the past five years, the music group drew us in, loudly but supportively. After half a dozen visits, I’ve just about worked out the response when being dismissed in Urdu at the end — I’ll get there in the end, Gilbert! A couple of unexpected highlights made the experience for me —

1. Saying the Lord’s prayer in our own languages, à la Lambeth, really works in this congregation — English was in there somewhere, under the radar, but not predominating. Just like Heaven. On which subject, it was good to remember in prayer Beverley Ruddock, who was so passionately committed to Racial Justice in our diocese.
2. Janet Binns, who had put the service together for us, led us into the intercessions with this Video, from Opus Jones:

And the Message? Well, the Tower of Babel was one way of reaching heaven. Brick by brick, regular, regimented, logical... and wrong. God threw the babel project into confusion to save their souls. On the Day of Pentecost the Holy Spirit put eveything back together again, in embryo, but by exactly the opposite method. He could have got all the people speaking Hebrew, or conforming to the mega-organization back at the Temple, but he didn’t. Rather than that, he injected massive diversity into the disciples, getting the twelve to speak everyone else’s language, and they ended up becoing a new kind of temple.

The Spirit knew what he was doing; we’ve got to catch up with the logic of it, and enjoy living it.

• Where is all this going to end? With every race and kindred and tribe and language gathered around him in glory.
  
• When? On one level, at the end of the world, when everything is rolled up into eternity. On another, as soon as we let it happen.
  

We tried to do a bit of that yesterday in Slough and Reading, and the experience was glorious.

Britwell: Life after Death!

My first day back on Monday, I was able to spend some quality time on the Britwell estate in Slough, to help celebrate the new St George’s Church. Wikipedia (which doth not lie, some say) describes it as “a large overspill housing estate for bombed out Londoners [Citation needed]...depressing and overcowded [Citation needed].” Wikipedia also points out that the estate has sometimes been a rough old place — for a while buses wouldn't drive through it at night, and “Britwell's row of shops featured as a backdrop in the dystopia themed movie V for Vendetta.”

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Back in the sixties a Church was built on the Britwell, but using what turned out to be the wrong kind of concrete with added asbestos! It had to come down in 2005. A brave but dwindling local congregation (almost single figures) refused to give up on the estate, but things lookd pretty hopeless.

In 2004 John and Sue Chorlton came to Britwell, with a new vision. in 2006, Sarah Pix joined them.There wasn’t a building, so rebuilding the ruins had to start with the people network. Building round the faithful core, growing groups, engaging with people of all ages, the whole church is reinventing itself. A new congregation is growing steadily and organically. A great symbol and expression of all this is the new St George’s.

Britwell has turned into a fabulous renewal project — there are big challenges on the estate, of course, but there’s a courage, freshness and vitality about the place as well. Life Build Solutions have been wonderful partners in delivering a new vision for the whole community. I was reminded of the prophet’s words — “The glory of the latter house shall exceed the glory of the former house and, (punchline) in that place will I give peace, says the Lord.”

This building is already a great sign of hope. On Monday about 100 people, locals and outside collaborators, prayed and sang together as local people of various ages laid the stone, and a 100 year time capsule was buried under the floor. Thanks to David Brooks for pictures. Many people said they just hadn’t believed this new build could ever happen. Now it has its own YouTube channel.

Many on the estate would love to believe there is a God who loves them. Some of them have proved, in their own lives, that there is. But how does he love them? and how are they to access love as strong as death for themselves? That’s the big issue. But the kingdom is growing here, with increasing momentum, and the new St George’s is now a visible sign hope and the kingdom at the heart of this community.

L4/8-9 In the Middle of the Street

8. Do a local Prayer Walk
9. Find out the names of our closest neighbours
Done both. We don’t own a house and to be honest, I don’t suppose we ever will. It’s not troubled me — we all end up in a box anyway, so what’s to worry about? We’ve lived in all sorts of places in our time. The middle of Reading was fun. Being able to get anything at all hours, the variety of life on the street and great neighbours made it vibrant and joyful, though occasionally hairy. Sandhurst was far more of a dormitory, but we made friends for life there. There was a parrot in one of the houses along Fir Tree Close that used to imitate Trimphones and the Time Signal, which was fun. Great Missenden is posher, and when we came we were concerned about getting to know the neighbours. Actually they don’t bite, we soon got to know their names, and we've made all sorts of friends.

The parish system, much maligned and compromised by our modern designer lifestyles, says that everyone belongs not by being birds of a feather, but simply by being there. That way everybody counts for something, however alternative.

To celebrate metroland neighbourliness I have designed a Tee shirt that will get your neighbours talking and enliven all your domestics. It’s based on a true story, as they say, from my friend and former chaplain, the Revd Anne Faulkner...
Anyway that’s his Tee shirt taken care of — anyone out there got a slogan for hers?